Shipping policy
Where we deliver
We currently deliver to UK addresses only.
Delivery options and costs
- Standard delivery: £2.99. Royal Mail Tracked 48. Usually arrives within 2-3 working days of dispatch.
- Express delivery: £4.99. Royal Mail Tracked 24. Usually arrives within 1-2 working days of dispatch.
- Free standard delivery on orders of £40 or more.
Dispatch
Orders placed before 2pm, Monday to Friday, are dispatched the same working day. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day.
Tracking
You will receive an email with your tracking link once your order has been dispatched.
Delivery times
Delivery times are estimates from Royal Mail and are not guaranteed. Delays can occur during busy periods and bank holidays.
Late or missing orders
If your tracking has not updated for 5 working days, or your order has not arrived within 10 working days of dispatch, please contact us at info@joyinutrition.com. We will look into it with Royal Mail and arrange a replacement or refund if your parcel is lost.
Address details
Please check your delivery address before placing your order. If you spot a mistake, contact us as soon as possible. We cannot change the address once an order has been dispatched.
Damaged or incorrect items
Please see our Refund Policy.
Subscriptions
Subscription orders are dispatched on your billing date.