Terms of service

OVERVIEW

Welcome to Joyi Nutrition ("we", "us", or "our"). We operate this website and store using Shopify to provide products and services to you (the “Services”).

These Terms of Service (“Terms”) govern your use of our Services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use our Services.

Nothing in these Terms affects your statutory rights under UK consumer law.

SECTION 1 – ACCESS AND ACCOUNT

You must be at least 18 years old to use our Services.

You agree to provide accurate and complete information when placing orders or creating an account.

You are responsible for maintaining the confidentiality of your account and for all activities under it.

SECTION 2 – OUR PRODUCTS

We aim to ensure product descriptions and images are accurate, but:

  • Colours and appearance may vary depending on your device
  • We do not guarantee products will meet individual expectations

All products are subject to availability and may be withdrawn at any time.

SECTION 3 – HEALTH DISCLAIMER

Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Information on this website is for general informational purposes only and should not be considered medical advice.

Always consult a qualified healthcare professional before using supplements, especially if you:

  • Are pregnant or breastfeeding
  • Have a medical condition
  • Are taking medication

SECTION 4 – ORDERS

When you place an order, you are making an offer to purchase.

We reserve the right to accept or reject any order.

Orders are only accepted once confirmed by email.

We may cancel or refuse orders for reasons including:

  • Product availability
  • Payment issues
  • Suspected fraud

SECTION 5 – PRICING AND PAYMENT

All prices are shown at the time of purchase and may change without notice.

Prices may not include:

  • Shipping costs
  • Taxes or duties (if applicable)

You agree to provide accurate payment information and confirm you are authorised to use the payment method.

SECTION 6 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Couriers
  • Customs
  • Events outside our control

Risk in the goods passes to you upon delivery.

SECTION 7 – RETURNS AND REFUNDS

Please refer to our Refund Policy for full details.

For hygiene and safety reasons, opened supplements cannot be returned.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website (including text, images, branding, and design) is owned by Joyi or licensed to us.

You may not copy, reproduce, or use our content without permission.

SECTION 9 – THIRD-PARTY SERVICES

We may provide access to third-party tools or links.

We are not responsible for:

  • Third-party websites
  • External services or content

Use of third-party services is at your own risk.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify.

All purchases are made directly with Joyi, not Shopify.

Shopify is not responsible for any aspect of transactions between you and us.

SECTION 11 – PRIVACY

Your personal data is handled in accordance with our Privacy Policy.

SECTION 12 – FEEDBACK

If you submit reviews, suggestions, or content, you grant us the right to use it for marketing and business purposes.

You must not submit unlawful or misleading content.

SECTION 13 – ERRORS AND OMISSIONS

We reserve the right to correct any errors relating to:

  • Pricing
  • Product descriptions
  • Availability

This includes after an order has been placed.

SECTION 14 – PROHIBITED USES

You must not use our Services for:

  • Illegal activities
  • Fraud or abuse
  • Distributing harmful software
  • Violating intellectual property rights

We may suspend or terminate access if you breach these Terms.

SECTION 15 – TERMINATION

We may terminate or suspend your access at any time if you breach these Terms.

You remain responsible for any outstanding payments.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” without warranties of any kind, except as required by law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Loss arising from misuse of products

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold us harmless from claims arising from:

  • Your misuse of our Services
  • Your breach of these Terms

SECTION 19 – FORCE MAJEURE

We are not liable for failure or delay caused by events outside our control, including:

  • Natural disasters
  • Strikes
  • Supply chain disruptions

SECTION 20 – SEVERABILITY

If any provision is found invalid, the rest of the Terms remain in effect.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

You agree to the exclusive jurisdiction of the courts of England and Wales.

SECTION 22 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the Services means you accept the updated Terms.

SECTION 23 – CONTACT INFORMATION

Joyi Ltd
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Email: hello@joyinutrition.com
Company Number: 15455330